How We Communicate
Creating a culture of trust, transparency and respect in the workplace comes back to the way people share information and talk to one another. Internal communication is everyone’s job
Human collaboration happens best when information flows naturally between people. In remote teams , we have to be intentional about creating those moments.
We optimize for connection over efficiency:
- Remote work breaks the natural rhythms of human collaboration
- In traditional societies, work happened in shared spaces where information flowed through proximity, body language, and casual encounters. We’ve lost that.
- So we recreate it deliberately.
We optimize for collisions
It’s maintaining the collective intelligence that makes complex work possible.
Most remote companies chase individual efficiency:
- They cut meetings
- Minimize interruptions
- Treat communication like overhead
- It kills the nature of human collaborations
We do the opposite:
- Gather.town for virtual office presence
- Daily team meetings across all groups
- Always-on voice channels in Discord
Every time we’ve tried reducing meeting frequency, the company fragments. Teams drift. Projects misalign. Context gets lost.
A single ant cannot build an anthill
We believe team alignment beats individual productivity every time.
Remote work already optimizes for deep work - you have your home office, your schedule, your focus time. The hard part is staying connected to the collective effort.
Added this because people often assume remote = isolation by default, but we’re intentionally fighting that assumption.
We have 3 communication layers: Fast, Medium and Expensive
We run communication at different speeds and signal levels:
Fast Layer
- Channels: Discord , Gather.town
- High noise, low friction
- Quick questions, random thoughts, immediate needs
- Like office chatter - most of it isn’t important, but the connection matters
Medium Layer
- Channels: GitHub , Project-related channels on Discord
- Higher signal-to-noise ratio
- Structured updates, decisions, technical discussions
- Searchable and persistent
Expensive Layer
- Docs & SOPs
- Highest signal-to-noise ratio
- Company decisions, processes, architecture
- Only for information that needs to last and spread
Managing Overload
More communication creates more noise. We handle this through information overload management :
- Topic-specific channels: Keep conversations contained
- Smart muting: You’re not expected to read everything. Mute what’s not relevant to your current focus
- Clear escalation paths: Know when to move from chat to docs
We accept the noise because the alternative is teams working in silos. Better to over-communicate than miss the one conversation that matters.